Online Marketing Manager

The Online Marketing Manager is responsible for providing day-to-day activity to manage and provide technical support and training to agency and advertiser clients across China. As an individual in this position, you must have strong technical and communication skills, both verbal and written in English and Mandarin. Your ability to work with customers under a variety of circumstances and pressures, and understand and meet customer expectations, is a fundamental requirement.

Responsibilities:
Ensure proper adoption of Marin’s paid search management application in the client’s environment.
Deliver world-class customer service and technical support.
Gather customer feedback and work with the product development team to ensure customers requirements are prioritised on the product development roadmap.
Monitor training needs and deliver training seminars and webinars to ensure adoption of relevant product features.
Troubleshoot and resolve any application issues working in collaboration with the technical operations team.
Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.